Return, Refund, & Exchange Policy

We're happy to process item replacements free of charge in the rare event that you receive an incorrect or defective item. At this time, we're unable to process returns/exchanges for buyer's remorse. For example, if you ordered a wrong size, color, or simply do not like the product. 

Item Replacements

We are unable replace, refund, or exchange an item for:

  • Lost orders with an incorrect delivery address that was provided to us when your order was placed.
  • Products that were received as requested, however you would like to have another size/color instead.
  • Garments being shorter/longer than in the sizing chart, if they correspond to set tolerance (+/- 1 inch). 

Defective & Wrong Items

We pride ourselves on our product's exceptional quality. Because of that, each order goes through an extensive quality check before being sent to you. However, in the rare event that there are any manufacturing errors, we can offer you a replacement item free of charge. Please note, there is a chance that a replacement might not be issued, if our team determines that the error is not a manufacturing fault.

If you would like a replacement item due to a manufacturing error or if you received an incorrect item, please click here to send an email to Support@MarcellusLong.com with the following information:

• Name 

• Order number

• A photo attached as a JPG, PNG, or GIF file where the product is laid out on a flat surface with the issue in clear view. 

• Your written comments on why you believe the item is defective.